Terms

We reserve the right to refuse service, remove or edit content, or cancel orders at their sole discretion. You will be emailed your receipt, pick up tracking information and details regarding your order.

Shipping

We will attempt to ship all orders dependant on the shipping purchased by the customer. Ethereal Scents will not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.

Returns

Merchandise purchased from Ethereal Scents may be returned within 30 days of delivery if accompanied by original receipt and be in new condition and in the original packaging. Returns must be pre-authorized by emailing hello@etherealscents.co.uk. Ethereal Scents will not be responsible for any costs associated with shipping the return. Actual cost of shipping the item to you will not be credited or refunded. Claims for defective or damaged items must be filed within 5 days of delivery. Please inspect your items immediately upon delivery. 

Order cancellation

Orders cancelled after 24 hours will not be considered cancelled, as they would already have been dispatched. See our returns policy for further information.

Klarna Payments

n cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

• Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom.
• Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available:  United Kingdom.
• Direct bank transfer: Available in the UK Your account will be debited directly after placement of your order.
• Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
• Card Payments: Available inthe UK. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
• The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on 

klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Any further questions of queries?

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